SHIPPING & RETURNS
Effective Date: January 8, 2025
Fast Delivery Guaranteed
At 21 & Up, we take pride in our fast shipping methods and secure packaging to ensure that your order reaches you in perfect condition. We offer transparent and competitive shipping costs, and we are committed to delivering a seamless shopping experience for our customers.
Returns & Exchange Policy
āThank you for shopping with us! We want you to be completely satisfied with your purchase, and we’re here to help if you need assistance. However, due to the nature of our product, we cannot accept returns or provide store credit for opened boxes. This policy is in place to ensure the safety and hygiene of the included shot glasses and other components.
If you wish to return an item, we only offer store credit for approved returns, not refunds. To request a return, please contact us within 7 days of receiving your order, and our team will review your case.
Our return and exchange policy is clear because we want you to shop with confidence. If you have any issues with your purchase, simply reach out to our dedicated customer support team, and we’ll guide you through the process. We value your trust in us and strive to make every interaction with 21 & Up a positive one. We appreciate your understanding and cooperation.
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Damaged or Defective Items
If you receive a damaged or defective item and need to exchange it for the same item, please send us an āemail at support@21andupgame.com within 7 days of receiving your order, and we will replace it at no additional cost.